If you are not 100% happy with your purchase, items can be returned or exchanged with no questions asked. Please contact us within 14 days of receiving your order for an exchange or full refund. We will schedule a free pickup for your package with DHL or UPS.

To arrange your return, call us at 917-855-4346 or email


  • Returns outside the above timeframe will be accepted at our discretion.
  • All returns must be sent back to us in the original packaging, unworn and in new condition. Any returns that are damaged, soiled or returned without their original labels will not be accepted.
  • Where provided, any designer packaging such as dust bags and leather tags must be included in your return.
  • Swimsuits and bikini bottoms must be tried on over underwear. Returns will not be accepted if the hygiene strip has been removed or if the items are soiled, and may be sent back to the customer.
  • We do not offer refunds or exchanges on custom-made products.
  • If your item is faulty, i.e. received damaged or with a manufacturing flaw, then we will resolve the issue as soon as possible with a repair or exchange. Please contact us for more information.
  • You will need to include your RMA number (found on the original receipt) in the package when you return it. Any returns without an RMA number will not be accepted.
  • Returns will be credited to the original payment method, excluding original shipping charges. DHL and UPS pickup is free worldwide.

For further assistance, please contact us at 917-855-4346 or


Our team is here to help with any inquiry you might have 24 hours a day, seven days a week. Please call us at 917-855-4346 or fill out the form below and we will respond promptly.

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Have something you want to tell us? Our customer care team is available 24 hours a day, 7 days a week.

We’re happy to help with shopping assistance, product information, delivery questions, and exchange and return requests. 917-855-4346


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